Privacy Policy

Introduction

Welcome to RRAID ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

By using RRAID, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our application.

Information We Collect

1. Account Information

When you create an account or authenticate with RRAID, we collect:

• OAuth Authentication Data: When you sign in using Google or Apple Sign-In, we receive basic profile information including your name, email address, and profile picture as provided by these services.
• Pokemon GO Trainer Information: Your trainer name, trainer code, trainer level, and team affiliation that you provide to enhance your experience within the app.

2. Usage Data

We automatically collect certain information when you use RRAID:

• Raid Participation Data: Information about raids you create or join, including timestamps, raid details, and participation status.
• Real-Time Communication Data: WebSocket connection information to facilitate real-time raid coordination and updates.
• Device Information: Device type, operating system, app version, and unique device identifiers for app functionality and troubleshooting.
• Log Data: Technical information including IP addresses, timestamps, and error logs to maintain and improve app performance.

3. Location Information

RRAID is designed for location-based raid coordination:

• Approximate Location: We may collect your general location to show nearby raids and facilitate local coordination.
• GPS Data: With your explicit permission, we collect precise location data to enhance raid discovery and coordination features.

Note: You can control location permissions through your device settings at any time.

4. Subscription and Payment Information

Subscription processing is handled by RevenueCat and the respective app stores (Apple App Store, Google Play Store):

• We receive subscription status information (active, expired, cancelled) but do not directly handle payment card details.
• Payment processing is managed entirely by Apple and Google through their respective platforms.
• RevenueCat processes subscription data on our behalf in accordance with their privacy policy.

How We Use Your Information

We use the collected information for various purposes:

• Provide Core Services: Enable raid creation, joining, and real-time coordination features.
• Account Management: Authenticate users, maintain accounts, and manage subscription status.
• Communication: Send raid notifications, updates, and important service announcements.
• Improve Our Services: Analyze usage patterns to enhance app functionality, fix bugs, and develop new features.
• Fair Access: Implement systems to ensure equitable raid access across different geographic locations and network conditions.
• Security: Detect, prevent, and address technical issues, fraud, and violations of our terms of service.
• Compliance: Fulfill legal obligations and respond to lawful requests from authorities.

Data Sharing and Disclosure

Third-Party Service Providers

We share information with trusted third-party service providers who assist us in operating our app:

• Authentication Services: Google and Apple for OAuth sign-in functionality.
• Subscription Management: RevenueCat for managing in-app subscriptions.
• Cloud Infrastructure: Hetzner for server hosting and data storage.
• Analytics and Monitoring: Logging and monitoring services (Loki, Grafana) for app performance and troubleshooting.

These service providers are contractually obligated to use your information only for the purposes we specify and to protect your data.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice within the app of any such change.

Public Information

Information you choose to make public within the app (such as your trainer name and team) may be visible to other users during raid coordination.

Data Storage and Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption: Data transmitted between your device and our servers is encrypted using HTTPS/TLS protocols.
• Secure Storage: Personal data is stored in secure databases with access controls and regular backups.
• Authentication: OAuth-based authentication ensures secure access to your account.
• Monitoring: We maintain comprehensive logging and monitoring to detect and respond to security incidents.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy:

• Active Accounts: We retain your account data while your account is active and you continue using RRAID.
• Subscription Data: Subscription history is retained as required for financial compliance and customer support.
• Logs and Technical Data: System logs are retained for up to 90 days for security and troubleshooting purposes.
• Account Deletion: When you delete your account, we remove your personal information within 30 days, except where retention is required by law.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a portable format.

Correction

You can update your trainer information and profile details directly within the app. For other corrections, please contact us.

Deletion

You can request deletion of your account and associated personal data at any time through the app settings or by contacting us.

Opt-Out

• Location Services: You can disable location permissions through your device settings.
• Notifications: You can manage notification preferences in your device settings.
• Marketing Communications: You can opt out of promotional emails by following the unsubscribe link.

Exercising Your Rights

To exercise any of these rights, please contact us through our support form. We will respond to your request within 30 days.

Children's Privacy

RRAID is not intended for use by children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that a child under 13 has provided us with personal information, we will delete such information from our systems promptly.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country of residence where data protection laws may differ. Our servers are primarily located in the European Union (Hetzner, Germany).

By using RRAID, you consent to the transfer of your information to our facilities and the third parties with whom we share it as described in this policy.

Third-Party Links and Services

RRAID may contain links to third-party websites or integrate with third-party services (such as Pokemon GO). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Note: RRAID is an independent app and is not affiliated with, endorsed by, or connected to Niantic, Inc. or The Pokemon Company.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the new Privacy Policy within the app
• Updating the "Last Updated" date at the top of this policy
• Sending you a notification through the app or email for significant changes

Your continued use of RRAID after any changes indicates your acceptance of the updated policy.